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Getting Ready for Frontline Leadership (Pre-Supervisory)
January 30, 2020 @ 8:30 am - January 31, 2020 @ 4:30 pm
Thursday & Friday, January 30 & 31, 2020
8:00am – 8:30am – Registration / 8:30am – 4:30pm – Program
Workshop Leader: Charles Walsh, HOPS Int’l LLC
EAF Members – $359/per registrant
Non-Members – $459/per registrant
CANCELLATION & NO-SHOW POLICY – Registrants who do not cancel with a 48-hour notice and who do not attend will be invoiced for the entire fee. Substitutions may be made at any time.
LEARNING FOCUS:
- Understanding Yourself – What is Your Perspective on Leadership?
- Supervisory Myths: The Challenges of Transitioning to a Leadership Role
- Setting & Communicating Expectations – The Beginning of Frontline Excellence
- Understanding the Role of Frontline Leadership in the 21st Century
- Direction, Credibility, & Authority – Establishing Respect for Leadership
- Motivating and Coaching Employees – Getting the Best from People
- Effective Communication Practices – The Basics
- Handling Workplace Conflict
- Employee Performance – Building Confidence, Pride, & Commitment!
- Understanding & Applying Progressive Discipline – The Basics
- Understanding Employment Law – A Brief Overview
CANCELLATION & NO-SHOW POLICY – Registrants who do not cancel with 48 hours notice and who do not attend are liable for the entire fee. Substitutions may be made at any time.