Positive Customer Service & Managing Difficult Calls

AAIM Training Facility 43 Skyline Drive, Ste. 1001, Lake Mary

Thursday, February 22, 2018  8:30am - 4:00pm Program Leader:  Tina Alenius, SPHR, SHRM-SCP, Principal of Sonnier-Alenius Consulting (SAC) EAF Members - $175/per person Non-Members - $225/per person CANCELLATION & NO-SHOW POLICY - Registrants who do not cancel with a 48-hour notice and who do not attend will be

CANCELLATION & NO-SHOW POLICY – Registrants who do not cancel with 48 hours notice and who do not attend are liable for the entire fee. Substitutions may be made at any time.