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HR Service Delivery Excellence

November 19 @ 8:30 am - 12:30 pm

Tuesday, November 19, 2019
 8:30am – 12:30pm

(4) HRCI & (4) SHRM CREDIT HOURS

Program Leader:  Tina Alenius, SPHR, SHRM-SCP, Principal of Sonnier-Alenius Consulting (SAC)

EAF Members – $99/per person
Non-Members – $149/per person

CANCELLATION & NO-SHOW POLICY – Registrants who do not cancel with a 48-hour notice and who do not attend will be invoiced for the entire fee.  Substitutions may be made at any time.

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Overview:      

Does your Human Resources Department need a service intervention?

Does your HR team spends too much time on transactional duties instead of being responsive to your employees?

Does your organization consider your service level to be excellent?  If not, perhaps your Human Resources staff needs help responding to inquiries, balancing priorities and understanding the role of Human Resources in the organization.  This workshop is designed to assist HR providers with delivering service excellence so that your HR team members can improve their client relations, communication effectiveness, time management and productivity skills.…even when juggling multiple priorities and requests.

Learning Objectives:

  • Understand the Human Resources function in any organization
  • Define the role of HR as a client service provider
  • Enhance the image and impression of  Human Resources
  • Communicate effectively with employees, supervisors and executives
  • Manage complex situations and communication with supervisors
  • Provide understanding of effective client service strategies
  • Build awareness of self and other’s emotions to help manage interactions successfully so everyone feels understood and valued.
  • Develop skills to manage priorities and make the best use of time
  • Develop Service Level Objectives (SLO’s) for your HR function.
  • Become a trusted internal consultant

Details

Date:
November 19
Time:
8:30 am - 12:30 pm
Event Category:

Venue

EAF Training Facility
640 E State Road 434, Suite 3100
Longwood, FL 32750 United States
+ Google Map
Phone:
407.260.6556
Website:
www.eafinc.org

CANCELLATION & NO-SHOW POLICY – Registrants who do not cancel with 48 hours notice and who do not attend are liable for the entire fee. Substitutions may be made at any time.

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Contact

Employers Association Forum, Inc.
640 E State Road 434, Suite 3100
Longwood, FL 32750

Phone 407.260.6556 Fax 407.260.2876
Email [email protected]

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Disclaimer

EAF provides information about current developments in labor and employment law. This information is intended for educational purposes only and should not be considered legal advice. Questions requiring legal advice should be addressed to the attorney of your choice. EAF members may be able to obtain a legal interpretation through our FREE Legal Hotline.

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