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Managing Organizational Conflict
April 18, 2017 @ 8:30 am - 4:30 pm
Tuesday, April 18, 2017
8:30am – 4:30pm
7.0 HRCI & SHRM Credits
Program Leader: Charles Walsh, HOPS International LLC
CANCELLATION & NO-SHOW POLICY – Registrants who do not cancel with a 48-hour notice and who do not attend will be invoiced for the entire fee. Substitutions may be made at any time.
Conflict is inevitable because differences are inevitable. Differences will always be present in the workplace! We have differences of opinion, ideas, courses of action, methods of working, etc. Differences are valuable and need to be appreciated. However, when differences escalate into impactful organizational conflict, managers need to recognize and resolve. This 1-Day workshop has been developed to provide participants with an increased awareness in defining and responding to organizational conflict through exploration and application of six (6) specific management behavioral approaches.
During the process of resolving conflict, our differences can become more apparent and therefore can actually help the organizational become more creative, innovative, and resourceful through collaborative resolution. Time must be allowed for individuals and groups to value, integrate, and creatively transform the diversity that our differences represent into synergistic solutions. The process of effective collaborative conflict resolution should not be short-circuited just to resolve workplace differences. Managers at all levels must be able to inspire and motivate others by their own behaviors and resolve in responding to organizational conflict. They should be able to guide others towards effective, collaborative solutions to problems, challenges, and disagreements.
Effective collaborative resolution of organizational conflict is an indicator of effective management and leadership. Through a blended combination of interactive discussion, self-assessment, role-plays, and situational scenarios, participants will gain knowledge and skills through the following primary learning objectives:
- Understand and apply tools and techniques for effectively recognizing and responding to individual and team conflict issues.
- Understand and apply knowledge of different Conflict Management Styles.
- Assess your personal “conflict management style”
- Understand and apply effective Conflict Resolution Strategies & Behaviors.
CANCELLATION & NO-SHOW POLICY – Registrants who do not cancel with 48 hours notice and who do not attend are liable for the entire fee. Substitutions may be made at any time.